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People.ai has been a game-changer for many users, providing real-time insights and updates on team performance and progress. By …
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What is People.ai?
People.ai is a revenue intelligence platform for go-to-market teams. The platform promises to help sales, marketing and customer success teams uncover every revenue opportunity from every customer. Customers include: Lyft, Gainsight, Tanium and Palo Alto Networks. People.ai helps them capture…
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What is People.ai?
People.ai is a revenue intelligence platform for go-to-market teams. The platform promises to help sales, marketing and customer success teams uncover every revenue opportunity from every customer. Customers include: Lyft, Gainsight, Tanium and Palo Alto Networks. People.ai helps them…
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What is People.ai?
People.ai is a revenue intelligence platform for go-to-market teams. The platform promises to help sales, marketing and customer success teams uncover every revenue opportunity from every customer.
Customers include: Lyft, Gainsight, Tanium and Palo Alto Networks. People.ai helps them capture contacts, activity and engagement and drive actionable insights across all their revenue generation.
Founded in 2016, People.ai is based in San Francisco and is backed by Y Combinator and Silicon Valley’s top investors, including Lightspeed Venture Partners and Andreessen Horowitz.
Customers include: Lyft, Gainsight, Tanium and Palo Alto Networks. People.ai helps them capture contacts, activity and engagement and drive actionable insights across all their revenue generation.
Founded in 2016, People.ai is based in San Francisco and is backed by Y Combinator and Silicon Valley’s top investors, including Lightspeed Venture Partners and Andreessen Horowitz.
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People.ai Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English |
People.ai Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 65% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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People.ai has been a game-changer for many users, providing real-time insights and updates on team performance and progress. By automatically logging emails and meetings with prospects to Salesforce, it saves time and ensures data accuracy. This feature has been particularly valuable for sales teams, as it eliminates the need for manual actions and allows more time to be spent on closing deals. Users have also found the software useful for tracking daily progress and activities, giving visibility into team and individual progress.
The implementation of People.ai as part of a Digital Sales Transformation has been successful in reducing administrative time and ensuring complete data capture. With the software capturing sales activity automatically, reps are saved many hours of manual tracking. This not only improves productivity but also allows managers to see trends and coach their reps effectively. The reporting functionality and visualforce page widgets within Salesforce are highly appreciated by users, as they present data in a meaningful way with visuals and flags to indicate deal health.
In addition to its benefits for the sales team, People.ai is also leveraged by marketing and customer success teams to understand deal health and risks. Its ability to auto-create contacts in the CRM for B2B outreach efforts has been well-received. Moreover, the software seamlessly integrates with Salesforce for data synchronization, further enhancing its usability.
Overall, People.ai has proven to be an effective sales productivity tool that saves time and effort while improving team performance. Its ease of implementation, accurate data capture, and helpful customer success team make it a valuable asset for businesses looking to optimize their sales processes.
Integration with LinkedIn and Salessoft: Several users have found the integration with LinkedIn and Salessoft in People.ai's Strategic Account Management to be a key feature in their sales process. This integration has allowed them to seamlessly access and leverage data from these platforms, enhancing their ability to identify potential leads and close deals effectively.
Ability to capture and create contacts for sales reps: Users appreciate People.ai's ability to capture and create contacts for sales reps who are actively engaging in business but have not yet been entered into Salesforce. This feature saves time for sales reps by automating the contact creation process, ensuring that no valuable leads are missed.
Prevention of duplicate contacts or leads: Many users have praised People.ai's capability to prevent duplicate contacts or leads from being entered into the system. This functionality helps maintain data cleanliness and avoids confusion or duplication of efforts among the sales team.
Customization limitations: Some users have expressed frustration with the lack of customization options in People.ai. They feel that the platform should allow for more flexibility in selecting what can be viewed by users.
Non-intuitive user interface: Several users have found the user interface of People.ai to be not very intuitive for end users. They believe that the platform could benefit from a more user-friendly design and better customization options.
Inconsistent report delivery: Some reviewers have mentioned that they occasionally experience issues with receiving reports on a timely basis. While the daily reports are beneficial, there are instances where they only receive them on a weekly or bi-weekly basis, leaving them unsure if it is a settings issue or a bug in the system.
Users highly recommend utilizing People.ai as a coaching tool rather than a micromanaging tool. They find it extremely valuable for tracking individual usage and account data. Additionally, many users recommend People.ai for sales management and individual sales contributors, as it excels in providing comparative statistics and tracking sales output. Furthermore, they suggest purchasing all three products together, as they seamlessly complement each other and contribute to improved productivity and performance. Overall, People.ai garners positive recommendations from users across various scenarios, making it a reliable choice for managers and users alike.
Reviews
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January 29, 2019
Great sales visibility
Score 10 out of 10
Vetted Review
Verified User
Our entire sales team leverages People.ai to track all sales related activities. It gives us great visibility in to team productivity and allows us to better understand where people are spending their time and how we can help the team improve. The product was easy to implement and eliminates the need for the sales team to take any manual actions - a huge plus.
- Simple integration in to sales reps workflows (Gmail, Salesforce, phone, etc)
- Visibility in to rep activities. How many emails are being sent, who are they sending them to, how much time are they spending crafting emails?
- All of this can be pushed in to Salesforce so that the executive team can maintain full visibility from our CRM.
- Keep improving dashboarding in People.ai. Some of the work that is in Beta looks great.
- Our pipeline generation has seen a significant uptick now that we are able to fully understand how out team prospects and what is/isn't working.
- Outreach
It is the best in a category that is quickly growing.
December 22, 2018
Giving your Sales Reps and your Data Super Powers, People.ai
Score 10 out of 10
Vetted Review
Verified User
People.ai was implemented as part of a Digital Sales Transformation for our Global Sales team. The implementation was done to reduce the administrative time the reps send creating contacts and tasks within Salesforce, as well as to ensure complete data and activity capture for customer-facing activities. The implementation started with a core group of pilot users, and was then released to a broader audience in the Sales team.
- Contact Creation. People.ai is able to capture and create contacts that sales reps are actively engaging in business, but who have not yet been entered into Salesforce. People.ai is not only able to create the contact, but also attribute the contact to the correct Account (even if Accounts are a mess within SF). The tool also ensures that it does not duplicate contacts or leads that are already within the system, helping to maintain data cleanliness.
- Activity Capture. People.ai captures all email and meeting activity, granting the ability to capture valuable data points. As these data points are attributed to Accounts and Opportunities, this activity can drive analytics on deal engagement and what it takes to move an opportunity through the funnel.
- Platform Analytics. People.ai does an excellent job with their Platform analytics, and they are improving it constantly. While they are not a BI tool, they are able to show basic insights on how sales reps and sales teams are spending their time. They allow filtering of the activities to see a full aggregate picture of how the Sales business is running.
- People.ai has a robust platform, however, this requires sales reps to log into one more platform and the People.ai platform is not customizable for selecting what can be viewed by users. If People.ai were to make the features in their platform available in Salesforce it would be a huge win for leveraging the data they aggregate. Hoping an API will soon be on the Roadmap
- Time Spent. People.ai uses some logic to attribute values on the "time spent" on the activities being captured. They did improve their meeting aggregations so that they were not "double counting" time when multiple meetings were booked in the same time slot for a rep. Email time spent still seems to have some errors as the time spent on emails can show in excess of the weekly working hours of the reps.
- People.ai has helped our business meet and prove through data that we are improving our Sales Rep's time spent on selling activities, a key metric for our transformation. People.ai reduced the amount of manual entry required by the reps, giving back time, and the data capture was able to show that since turning on People.ai, the reps have jumped in their external engagement by 10%.
November 19, 2018
Automatic Opportunity Contact Role creation is my best friend
We setup the Sales Organization with People.ai to create all contacts they are actively engaged in, add those contacts to open opportunities, and automatically sync all emails and meetings. People.ai provides exposure into sales activities that allows our managers to see trends and coach their reps. I personally like how Sales reps cannot choose to not sync over activities to Salesforce so it removes that ambiguity.
- Unless specifically filtered, all communications are synced to Salesforce regardless of AE preference. No ambiguity.
- Net new Contacts created and synced to Accounts and Opportunity Contact Roles(OCR). Sales reps rarely add in OCRs and this removes that manual work.
- Good Coaching tool.
- Contact cloud is still growing so there can be non-synced contacts.
- There is a sync delay for activities which can be confusing to sales reps.
- With Opportunity Contact Roles automatically assigned, it has made Marketing campaign attribution significantly easier.
- We've had over a 100 net new contacts created per user, allowing us to see all stakeholders in the sales process.
The easiest comparison would be to email automation vendors like a SalesLoft, Outreach, or Groove. But People.ai doesn't have a template email send like a sequence or cadence feature you would find with them. It is more of a compliment to the email automation vendors than a competitor in my opinion.
We want our SDRs to have the ability run sizable outbound campaigns so they still use Outreach. However, we deactivated the Outreach activity sync and run activity syncing through People.ai. If someone gets added into the email CC, People.ai will grab that person and create them as a contact against the matching Salesforce account.
For our Sales reps, we want them to have the ability to track opens, link clicks, and send templated emails so we have them use Groove. Again, we deactivated the Salesforce sync and use People.ai syncing. This is a great way to automate the pain away from creating Opportunity Contact Roles and create all relevant contacts in Salesforce from CC's on emails to people added last minute on a calendar invite.
My favorite part is how it ingests data directly from Google and doesn't allow a Sales Rep to not to sync an activity to Salesforce, it happens automagically.
We want our SDRs to have the ability run sizable outbound campaigns so they still use Outreach. However, we deactivated the Outreach activity sync and run activity syncing through People.ai. If someone gets added into the email CC, People.ai will grab that person and create them as a contact against the matching Salesforce account.
For our Sales reps, we want them to have the ability to track opens, link clicks, and send templated emails so we have them use Groove. Again, we deactivated the Salesforce sync and use People.ai syncing. This is a great way to automate the pain away from creating Opportunity Contact Roles and create all relevant contacts in Salesforce from CC's on emails to people added last minute on a calendar invite.
My favorite part is how it ingests data directly from Google and doesn't allow a Sales Rep to not to sync an activity to Salesforce, it happens automagically.